After submitting a postal complaint, keep its reference number and organise every reply so you can follow up clearly.
Save the acknowledgement
Keep the complaint reference, submission date and a copy of the details you sent.
Organise replies
Record the date and summary of each response. If you follow up, refer to the original complaint number and explain what remains unresolved.
Use official channels
Check the India Post grievance page for current guidance and contact routes.
Confirm current service availability and procedures with India Post before dispatch.
