India Post service guide
A well-organised follow-up helps connect your new message to the original complaint. Keep the reference number and explain only the unresolved point or new information.
Keep a complaint timeline
- Date the issue first occurred
- Date and channel used to submit the complaint
- Grievance reference number
- Response received and date
- What remains unresolved
Follow up through official channels
Quote the same reference number and use the official India Post grievance route. Attach only relevant receipts or tracking details requested for the enquiry.
Keep a copy
Save the submitted message and acknowledgement. Do not share personal details in public posts or with unknown intermediaries.
Official links: India Post · Track a consignment · Grievance help · IPPB.
