Postal services guide
Small businesses can make dispatch work more consistent by using a repeatable packing and record-keeping process. Confirm the postal product and current acceptance conditions for each shipment.
Create a dispatch checklist
- Verify the customer’s name, address and PIN code
- Pack the item securely and describe contents accurately
- Weigh and measure the packed parcel
- Check the service and destination availability
- Keep the booking receipt and tracking number
Maintain a dispatch register
Record order reference, booking date, recipient PIN code, consignment number and delivery status. Limit access to customer contact details.
Customer communication
Share tracking information privately and avoid promising a delivery date unless India Post provides a confirmed commitment.
Official sources: India Post · Net banking · Help and grievance information.
