Before raising a postal service complaint, collect the consignment number, booking date, booking office and the latest tracking information.
Collect the basic details
Keep the booking receipt, consignment number, date of booking, sender and recipient details, and the latest tracking status.
Describe the issue clearly
Write a short timeline: when the item was booked, which tracking events appeared and what assistance is required. Avoid sharing personal information publicly.
Use official support
Submit the issue through the India Post grievance and help page. Save the complaint reference for follow-up.
Keep records
Retain copies of the receipt, complaint acknowledgement and any response until the matter is resolved.
Note: Service availability, charges and delivery timelines can change. Confirm current details with India Post before booking.
